Privacy Policy

1. Introduction

Roo Move ("we", "our", or "us") operates the website https://roomove.co (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

We are committed to protecting your privacy and complying with the Australian Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and the European Union General Data Protection Regulation (GDPR) where applicable.

By using our Service, you consent to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information You Provide

When you register for an account, subscribe to our newsletter, or interact with our platform, we may collect:

Account Information: Name, email address, username, and password
Profile Information: Profile picture, bio, location, and outdoor activity preferences
Social Login Data: If you sign in using Google, Facebook, or other social platforms, we receive basic profile information from those services
User-Generated Content: Posts, comments, reviews, photos, and other content you submit
Communications: Messages you send to us or other users through our platform

2.2 Information Collected Automatically

When you access our Service, we automatically collect certain information:

Device Information: Browser type, operating system, device type, and unique device identifiers
Log Data: IP address, access times, pages viewed, links clicked, and referring URL
Location Data: General geographic location based on IP address
Usage Data: How you interact with our Service, including features used and time spent

2.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and track information. These include:

Essential Cookies: Required for the website to function properly (e.g., login sessions, security)
Analytics Cookies: Help us understand how visitors interact with our website (e.g., Google Analytics)
Advertising Cookies: Used to deliver relevant advertisements (e.g., Google AdSense)
Preference Cookies: Remember your settings and preferences

You can control cookie preferences through our cookie consent banner or your browser settings.

3. How We Use Your Information

We use the information we collect for the following purposes:

Provide and Maintain Our Service: Create and manage your account, enable features, and process your requests
Personalise Your Experience: Customise content and recommendations based on your interests and activities
Communicate With You: Send service updates, newsletters, promotional materials (with your consent), and respond to enquiries
Improve Our Service: Analyse usage patterns, conduct research, and develop new features
Ensure Security: Detect, prevent, and address technical issues, fraud, and security threats
Legal Compliance: Comply with applicable laws, regulations, and legal processes
Display Advertisements: Show relevant ads through our advertising partners

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

4.1 Third-Party Service Providers

We work with trusted third parties who assist in operating our Service:

Google Analytics: Website analytics and performance monitoring
Google AdSense: Advertising services
Google Search Console: Search performance insights
Social Login Providers: Authentication services (Google, Facebook, etc.)
Cloud Hosting Providers: Data storage and website hosting
Email Service Providers: Newsletter and transactional email delivery

4.2 Public Information

Content you post publicly on our platform (posts, comments, reviews) is visible to other users and may be indexed by search engines.

4.3 Legal Requirements

We may disclose your information if required by law, court order, or government request, or to protect our rights, property, or safety.

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner.

4.5 With Your Consent

We may share your information for other purposes with your explicit consent.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information, including:

SSL/TLS encryption for data transmission
Secure password hashing
Regular security audits and updates
Access controls and authentication measures
Secure data storage practices

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to:

Provide our services and maintain your account
Comply with legal obligations
Resolve disputes and enforce agreements
Achieve the purposes described in this policy

When you delete your account, we will delete or anonymise your personal information within a reasonable timeframe, except where retention is required by law.

7. Your Rights and Choices

7.1 Australian Privacy Rights

Under the Australian Privacy Act 1988, you have the right to:

Access your personal information held by us
Request correction of inaccurate information
Make a complaint about privacy breaches

7.2 GDPR Rights (for EU/EEA residents)

If you are in the European Economic Area, you have additional rights:

Right of Access: Request a copy of your personal data
Right to Rectification: Request correction of inaccurate data
Right to Erasure: Request deletion of your data ("right to be forgotten")
Right to Restrict Processing: Limit how we use your data
Right to Data Portability: Receive your data in a portable format
Right to Object: Object to processing based on legitimate interests
Right to Withdraw Consent: Withdraw previously given consent

7.3 How to Exercise Your Rights

To exercise any of these rights, please contact us using the details in Section 11. We will respond to your request within 30 days.

7.4 Account Settings

You can manage your information through your account settings:

Update your profile information
Change your email preferences
Delete your account

8. Children's Privacy

Our Service is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. If we discover that we have collected personal information from a child under 16, we will take steps to delete that information.

9. International Data Transfers

Your information may be transferred to and processed in countries other than Australia, including the United States (for services like Google Analytics and cloud hosting). These countries may have different data protection laws.

When we transfer data internationally, we ensure appropriate safeguards are in place, including:

Standard Contractual Clauses approved by relevant authorities
Data processing agreements with service providers
Compliance with applicable data transfer frameworks

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

Posting the new Privacy Policy on this page
Updating the "Last Updated" date
Sending an email notification for significant changes (if you have an account)

We encourage you to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your privacy rights, or have a complaint, please contact us:

Website: https://roomove.co
Email: [email protected]

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

12. Third-Party Links

Our Service may contain links to third-party websites, products, or services. We are not responsible for the privacy practices of these third parties. We encourage you to read the privacy policies of any third-party sites you visit.